Overview

   My Client is a market leader in their field and is going through a period of growth within the business. Due to this they are currently looking to recruit within their credit collections team. You will responsible for a ledger, inbound / outbound calling, and working accounts from 1-60 days arrears.

Main Duties

Management of cheque ledgers

• Collection of returned direct debit payments in line with company procedure
• To include initial contact with customers when payments are returned, securing alternative payment and all collections activity to pre-legal stage
• Making decisions with regard to the stopping of accounts. Re-evaluating accounts for release in line with the terms of our credit insurance policy
• Dealing with customer complaints
• Building and maintaining strong relationships with sales teams
• Making/taking in excess of 70 calls per day
• Working to targets

Key Skills

A confident telephone manner
• Team player with also the ability to work off your own initiative
• Positive attitude and enthusiasm towards work
• Good eye for detail
• Excellent ability to communicate at all levels
• Developing and maintaining excellent relationships with external sales agents
• Complaint handling
• Sales ledger maintenance
• Ability to prioritise and manage own workload

Summary

For further information, please call Michael Lill on 0113 388 4890; email at michael.lill@morrisjones.co.uk or Register through this website.